The Harlow Report-GIS
2023 Edition
ISSN 0742-468X
Since 1978
On-line Since 2000
first published week of: 01/23/2023
5 Questions State and Local Agencies Can Ask About AI
by Joel Snyder
Artificial intelligence can quickly expand citizen services if governments avoid potential pitfalls.
Artificial intelligence technologies, such as machine learning, speech recognition and computer vision, are becoming common building blocks for applications in the public sector. Here are answers to some common questions.
Can AI improve citizen services?
AI absolutely is a valuable tool. For example, state and local governments have become enthusiastic about putting as much information as possible online, but this is often siloed based on department or government level. AI-based tools such as chatbots using natural language processing can work across individual websites easily. Another example: AI-based computer vision is the perfect complement to “see it, click it, fix it” apps many cities are deploying.
Read full story at StateTech…